By: Jason longueville

Jason longueville — Sat, 18 Jul 2009 02:51:15 +0000

I worked for Circuit City, Best Buy and Ultimate Electronics. I have a little over 7 years of home theatre sales experience. When it comes to Best Buy employees not being trained properly; Sharon got that exactly right. Funny cause the couple of quotes she mentioned like; “read the facts on the tag” or “just do your best” I’ve heard plenty of times. However their is a few things I strongly disagree on. I’m refering to her product knowledge hence the lack of training at Best buy. From working at Ultimate Electronics they had a excellent training program and that’s where I learned about 90% of my knowledge. I can tell you that certain Hdmi cables are required for certain tv’s. Yes their over priced but that doesn’t mean you don’t need them and comparing a monster 120 hz hdmi cable to a 10$ knock off on-line is a joke I’ve compared them and noticed an amazing difference. Now it’s one thing if your buying a cheap tv then I wouldn’t even think about paying more then 15$ on a Hdmi cable. It’s a tough sell because about 80% of electronic salespeople out their don’t know what the hell their talking about. In reality the customer’s actually probablly know more then them. It’s employees like them that give people like me a bad name. I will never tell you that you need something. I will simply tell you what I recommend BASED ON WHAT YOUR GETTING. That’s the key. Certain cables are good for certain tv’s and certain line conditioners are good for certain home theatre’s. Everyone know’s that you can get things on line cheaper but their is always a risk your going to get the product back damaged or something is wrong. Sure they offer a warranty but can you just imagined on how much of a inconvienience it is to return a $2000 tv to amazon. Trust me i’ve heard horror stories. Their is a reason why Best Buy employees love talking about the internet so much. They do not realize the difference between the ultimate customer expierience and customer service. If you ever have questions on your new home theatre and trust me you will. Good luck on trying to get someone from the internet to help you; in fact good luck on trying to get someone from Best Buy to help you. Here is a little test i’ll give you. Call Best Buy, Call Wal-Mart, Call Cosco, Call any company you can think of that sells home theatre and your going to here the same thing- AUTOMATED SERVICES AND CUSTOMER SERVICE EMPLOYEES SAYING PEOPLE WILL CALL YOU BACK. Now call Ultimate electronics. It is like an angel coming down from heaven when an actual salesperson answers the phone who is very willing to go above and beyond with every customer to make sure your comfortable with your purchase questions. Incase if your wondering I no longer work for Ultimate anymore. I’m just tired of people giving electronic pricing a bad name becuase they don’t know what their talking about.

Comments on: 7 Things Electronics Salespeople Won’t Tell You

By: Jason longueville