The truth is, Circuit City as a company does promote a sort of a shady way of doing business evident in the fact that we are encouraged to try to sell Circuit City Advantage (warranty) plans to EVERY customer who is eligible, sell credit to EVERY customer who is eligible and sell accessories to every customer we can. Basically CC is more concerned with maximizing their profits than they are with providing good honest service to their customers. But that’s at the corporate (and sometimes the management) level.

As far as the employees, despite the bullshit we learn in our supposed training, many of us are honest hardworking people who genuinely care about our customers and all but refuse to deal with them in a shady or dishonest way. A lot of the things you mentioned I have never seen or heard of any of my coworkers do. Sure, some of the people I work with could be described as lazy and/or incompetent but I rather resent the fact that you are attempting o paint them as manipulative hustlers who tow the party line without any morals of their own.

There is a lot that could be fixed at Circuit City, but please don’t sensationalize it. Many of the employees are working their asses of to make sure that you (the customer) are satisfied.